This website is operated by BSKYH OÜ (reg.code 16378930). Throughout the site, the terms “we”, “us” and “our” refer to BSKYH OÜ and its group companies.
BSKYH OÜ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
BSKYH OÜ provides its group companies with billing- and payment processing services for orders made on this site. All goods are sold and services are rendered to you by group companies.
By inquiring or purchasing our services on this site, you acknowledge and agree that you are engaging with BSKYH OÜ.
By visiting our site (including website and e-commerce) and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.
Any new features or tools which are added to the current site or store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – E-COMMERCE STORE TERMS
By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms & Conditions will result in an immediate termination of your Services.
This store accepts payments in Euro currency only.
This store enables following payment options:
We reserve the right to refuse service to anyone for any reason at any time.
If you sign up for our services for a legal entity that is not yet entered into the business registry, then the legal entity is deemed a party to this agreement from the day the respective entity is entered into the business registry in Republic of Estonia;
Before selling you some selected services, by law, we are obliged and entitled to identify the client by verifying the necessary identification documents and proof of client residency, copies of which will have to be delivered to us electronically. We are also obliged and entitled to carry out Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures at the time of entering into the Service and regularly thereinafter according to the law and principles set by us. We are not entitled to render the Service unless all identification- and KYC & AML requirements have been met. Should it appear after your purchase on this site, that we are not able to provide you with selected service, we shall apply you a credit to your original method of payment within, a certain amount of days.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Our Customer service shall be rendered primarily by e-mail communication, during office hours in the EET time zone.
You agree to exchange documents, other information and communication subject to our services, primarily by: e-mail, cloud-based document sharing services, applications, or by other third party services as agreed with you.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices, terms and conditions for our products and services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
The change of services or – service fees by us may be introduced and published without notice and you may not get any advance notice about the change. It is your responsibility to check back to our site regularly for any updates on the services.
Upon a change of services or -service fees by us, you have the right to unilaterally terminate your subscription or service within 30 calendar days from learning about the aforementioned change. In such a case you will be entitled to receive the service during the last 30 days according to the terms, conditions and fees that were valid before the aforementioned change.
If upon the change of services or -service fees by us, you have not rejected the changed terms or conditions within 30 calendar days and you shall continue using such services, then you shall be considered to having agreed to the aforementioned change.
Some of our services are sold for 12 month period, beginning from the following day of your purchase and ending the last day of the previous month next year. If you have signed up with any of our yearly services, you are entitled for yearly recurring service.
Some of our services are sold on the bases of monthly service, beginning from the following day of your purchase. Note, that the first billing month of your service is the month when you made the purchase, regardless of the date of the purchase. If you have signed up with any of our monthly service plans, you are entitled for monthly recurring service.
We undertake to provide your entity with services based on the service plan you have chosen, in accordance to the legislation of the Republic of Estonia.
If from time to time the characteristics of your entity change and it no longer fits into limits of selected service plan, you will then be upgraded into higher service plan where it fits.
Recurring services and recurring payments
Several of our services are recurring subscriptions by their nature. These may include, but not limited to, monthly accounting- and tax service, yearly legal address and contact person service, yearly closing of the fiscal year service, web hosting, server maintenance, computer maintenance, SaaS services, etc. If you have purchased any of such services, then it is considered as purchase of recurring subscriptions and you will be charged on a monthly and/or yearly bases until to the month/year the subscription is terminated. The same billing method is used for recurring payments, as you used with your initial purchase, unless agreed otherwise in written.
In the event where we are unable to charge you for recurring subscription, we reserve the right to terminate or pause the agreement and Terms & Conditions at any time, without prior notice.
To learn about terminating your subscription please refer to SECTION 16.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You are responsible for ensuring that we have all relevant information, documentation, permissions, authorisations, accesses and other resources, to enable us to to deliver the services to you.
You also agree to bring our attention to matters which require further consideration under the provision of services and to any changes in the information originally presented.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PRIVACY POLICY FOR PERSONAL DATA PROCESSING IN BSKYH OÜ
Updated 10.11.2020
Protecting the personal data of our employees, business partners and customers is a high priority for BSKYH OÜ hereinafter all collectively ‘BSKYH ’ or ‘We’, ‘Us’ or ‘Our’). This Privacy Policy (hereinafter also ‘Privacy Notice’) includes useful information about how and for what purposes BSKYH collect, process and share personal data.
BSKYH is subject to Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter ‘General Data Protection Regulation’).
This Privacy Policy is applicable to all business processes of the BSKYH as well as to any economic software, websites, mobile phone applications, cloud services, computer software and so on used by or associated with them (hereinafter all collectively ‘BSKYH ’ means of work’).
This Privacy Policy includes information about how the BSKYH as controllers process data by means and for purposes determined by them as well as about how they as processors process personal data under their clients’ instructions.
BSKYH processes personal data only for the purpose of providing products and services to their clients and ensuring the proper operation of all the functions of all their means of work.
BSKYH processes the personal data of its employees, representatives and contact persons of clients and, if necessary, users of the BSKYH’ means of work (more information is available in section 2 ‘Controller’).
BSKYH also processes data on behalf of their clients who are controllers (more information is available under heading ‘Processor’). Data subjects whose data is processed by the BSKYH is also referred to as ‘natural persons’ in this Privacy Notice.
If BSKYH determines the purposes, means and extent of processing of personal data, they are the controller.
2.1. Purpose and legal basis of processing.
We only process the personal data of representatives of clients to perform Our contractual obligations and provide high quality services to Our clients. The legal basis for processing is Our legitimate interest and/or the performance of a contract concluded with a data subject or the taking of pre-contractual measures as requested by a data subject to ensure the proper provision of Our services or the sale of goods. We only process the personal data of job applicants to assess their competence and suitability. If data is processed for said purpose, the legal basis for processing is legitimate interest or the data subject’s consent, as the case might be.
2.2. How do We collect data?
We generally collect personal data directly from data subjects, which means representatives of clients, natural persons and employees of corporate customers who buy and use Our products and services as well as job applicants, Our employees, subcontractors and so on.
2.3. Categories of personal data being processed.
BSKYH processes the following personal data:
2.4. Sharing of personal data.
2.4.1. Within Our group.
BSKYH group also includes Our subsidiaries and it is possible that a client uses the services of several of Our group companies and We are interested in providing the best possible user experience and service. Therefore it is possible that We will share personal data among Our group companies to have an overview of Our clients and their associations with other group companies necessary to provide the best possible service.
2.4.2. Outside Our group.
2.4.2.1 Cooperation partners and business partners.
We may share certain categories of personal data with Our cooperation and business partners if it is necessary for providing Our services, lawful and in compliance with the applicable personal data protection law. In that case We may share personal data only in connection with providing products or services to Our clients. The legal basis for such processing of personal data is Our legitimate interest.
We share personal data that is required for payment processing, with our authorized data processor Stripe and PayPal.
2.4.2.2 Authorities.
In cases provided by law, the police, the Tax Board and other authorities may require Us to disclose certain categories of personal data. BSKYH provides the personal data of natural persons to authorities only in compliance with applicable law. In that case, the legal basis for the processing of personal data is the performance of an obligation arising from the law.
3.1. Marketing messages.
BSKYH generally does not offer their products and services to new clients by way of mass posting and/or mass messages. However, if at times it is deemed necessary to send messages to a target client group or to current clients, you can always opt-out by:
3.2. General rights.
Data subjects have the right to request access to, rectification or erasure of their personal data or restriction of processing and to object to processing as well as the right to data portability. Data subjects also have the right to lodge a complaint with a supervisory authority.
Should you choose to exercise those rights, We kindly ask you to contact Us at the address info@blueskyholder.com .
4.1. Security of personal data.
The secure storage of data is the highest priority for BSKYH. We have done everything possible to avoid unauthorised access to and disclosure, loss or other unlawful processing of data. We protect the confidentiality and integrity of personal data and We ensure access to data in compliance with applicable law. To protect personal data collected and processed by Us, We have taken reasonable and sufficient organisational measures and set technical and physical restrictions. The measures applied to depend on the category of personal data and the possible effects of its disclosure.
4.2. Storage and retention of information containing personal data.
The storage and retention of all data retained by BSKYH (including personal data) take place on the territory of the Republic of Estonia either in Our own servers and/or under a contract in servers of verified cooperation partners. We and Our cooperation partners have taken high level technical, physical and organisational measures necessary to ensure security:
The work organisation of controllers and processors is set up so that the work computers of employees are only used to carry out the process of providing the service of data processing. Processed data is stored in file servers with the highest level of security, which can only be accessed by those liable for and carrying out the processing.
4.3. Retention period – how long do We retain your personal data?
BSKYH retains personal data only for as long as necessary to achieve the purpose for which the data was collected. The retention period also depends on the need to reply to data subjects’ enquiries, solve problems and comply with requirements for document retention arising from the law. When We no longer need personal data and the law does not require the retention thereof, We erase the data without delay.
5.1 Provision of services.
BSKYH provides various services to its clients. Generally, the provision of such services entails the processing of (personal) data obtained from Our clients (for example, accounting and wage data which may also contain personal data or personal data of private persons or employees of companies who buy Our services, which is retained in the economic software used by Us or in databases in file servers). In that case, We only process data for the purposes determined by Our clients and the controller is Us or Our client.
BSKYH is mostly processors of personal data and We process personal data only on behalf of Our client and under the client’s instructions. The relationship between and the rights and obligations of the processor and controller (meaning the BSKYH and its clients) are also determined, if necessary, in a personal data processing agreement. If BSKYH is the controller, We strictly comply with the requirements arising from Regulation 2016/679 of the European Parliament and of the Council.
5.2. Obligations of BSKYH as the processor and the client as the controller.
If the controller is Our client, the legal bases for the processing of personal data shall be determined by the client. The controller is also required to assess and manage the risks involved in the processing of personal data and perform duties related to notifying data subjects. As the processor, BSKYH performs a significant portion of the controller’s duties since Our services are part of personal data processing, the compliance of which with the law must be ensured by the controller. If BSKYH process personal data on behalf of their clients (meaning as the processor), We operate in compliance with applicable provisions of law that govern the operation of processors.
BSKYH and the client who is the controller shall cooperate to ensure the prescribed protection of data subjects. If necessary, We provide the client with the information necessary for compliance with the applicable personal data protection law.
We use subcontractors for the processing of personal data but We do not export personal data outside the European Union. For example, our contractual subcontractors are Estonian providers of cloud computing services and other IT services. BSKYH enters into a data processing agreement with each and every subcontractor and verifies the compliance with the terms and conditions of contract in order to protect personal data and perform their obligations toward their clients.
If you would like more information about the possible use of subcontractors in the provision of services to you, We kindly ask you to contact Us as set out under ‘Contact Details’.
For the purpose of increasing security or complying with amendments to the law, BSKYH may amend or adapt this Privacy Notice at any time. Should We do so, We shall publish the revised Notice here with a new version date. We may notify of significant changes in Our Privacy Notice and privacy principles before they take effect by way of e‑mail, an announcement on Our website and/or on Our social media sites. Nevertheless, please visit this site from time to time to keep up to date with minor changes in the Privacy Notice.
We value your feedback, opinions and suggestions. If you have any problems, comments or questions, please contact Us at the address info@blueskyholder.com You can also Contact Us through regular mail at the address Sepapaja 6, Tallinn 15551, Estonia.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall BSKYH OÜ, our group companies, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless BSKYH OÜ and our group companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate the service, these Terms & Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
Notice of termination should be emailed to info@blueskyholder.com
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).
Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.
These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Republic of Estonia.
You can review the most current version of the Terms & Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.
Questions about the Terms & Conditions should be sent to us at info@blueskyholder.com
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you have purchased any of our services, the services are exempt from being refunded in amount of what has been paid. Except in the event when we refuse rendering service to you.
You can stop buying our services at any time, effective from the next calendar month after the termination of contract or subscription.
Several types of goods are exempt from being returned, such as Gift cards, Downloadable software products, Pre-Paid SIM cards, Memory sticks.
Some services are non-refundable including company formation, legal documents and services, authorised contact person, legal address and legal office, tax consultancy, EORI and VAT registrations, trademark registration, domain name registration, residency permit consultancy.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@blueskyholder.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email info@blueskyholder.com
To return your product, you should mail your product to BSKYH OÜ, Sepapaja 6, Tallinn 15551, Estonia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.